Returns & Exchanges
Your Satisfaction Is My Priority
At Arthur's Watches, I take immense pride in the quality and craftsmanship of every timepiece I offer. If, for any reason, you're not completely satisfied with your purchase, I'm here to help.
Returns
Timeframe
You have 30 days from the date you receive your watch to initiate a return. If 30 days have passed since your order was delivered, unfortunately, I cannot offer you a refund or exchange.
Cancellations are valid within 1 hour of placing your order.
Condition
To be eligible for a return, your watch must be unused, in the same condition as when you received it, and in its original packaging.
Please note that Mystery Boxes are excluded from returns.
Process
To start a return, please email me at support@arthurs-watches.com with your order number and a brief explanation of why you'd like to return the item. Return form must be requested and included with your return. Refunds are only processed if the watch is sent to the correct return address listed on the return form and the package is successfully delivered.For your protection, I strongly recommend using insured delivery so that you have proof of delivery.
Please note that I do not offer free returns.
Refused Packages
If a package is refused at the door and returned to the sender, a $10 fee will be deducted from your refund to cover handling costs.
Refunds
Inspection
Once I receive and inspect your return, I will send you an email to confirm that I have received your item. I will also let you know whether your refund has been approved or rejected.
Processing
If your refund is approved, I will process it, and the credit will automatically be applied to your original payment method within 7–10 working days.
Late or Missing Refunds
If you haven't received your refund yet:
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Check your bank account again.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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Contact your bank, as refund processing times can vary.
If you've done all of this and still haven't received your refund, please contact me at support@arthurs-watches.com .
Damaged or Defective Items
If you receive a damaged or defective item, you are entitled to a replacement once photo evidence has been provided.
I only replace items that are defective or damaged. If you need to exchange your watch for the same item, please email me at support@arthurs-watches.com, and I will assist you with the process.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.Once I receive the returned item, I will send you a gift certificate.
Questions?
If you have any further questions, please feel free to contact me at support@arthurs-watches.com I'm always here to help!